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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful… to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
This role is in Strategic Engagement Group (SEG) within the Amex Credit and Fraud Risk (CFR) organization. CFR SEG is designed to drive CFR priorities through short-term projects primarily covering for extended colleague leaves and may involve covering for stand-alone project needs. CFR SEG is a unique career option for high-performing individuals to rapidly get broad, diverse experience across many functional areas and to grow as a leader at American Express. This candidate will be responsible for leading key CFR initiatives globally, with a focus on minimizing credit and fraud losses while supporting company’s focus on delivering superior customer service, promoting business growth, and driving long-term change in our culture.
SEG projects are designed with clear deliverables, goals, and ownership. Projects can be short-term (2-3 months) or long-term (4-6+ months) assignments. Projects will range across credit and fraud risk functions including Credit Risk Strategy, Decision Science, Fraud, Credit Bust Out, Banking and Payment Risk, Operational Risk and Process Excellence or/and Product and Data Strategy. Projects will range across products – personal, business, card, non-card loan, bank accounts, or/and merchant.
Key responsibilities:
? Solve for range of business problems and work with business partners to: Decide which customers should receive a card or loan offer and which product best fits their needs; Decide what charges should be approved or declined at the point of sale; Set credit limits based on our customers’ needs and borrowing capacity; Create industry-best algorithms to mitigate fraudulent use of our products; Design and execute p roduct and data strategy; Ensure operational risk and process excellence; or/and Design digital experiences for risk servicing.
? Lead engagements that deliver incremental value by minimizing credit and fraud losses while delivering superior customer service and promoting growth.
Qualifications
Experience and Background:
? 4+ years of experience in risk management or a similar role.
? Strong business acumen with a risk-reward control perspective.
? Experience in solving business problem analytically.
? Demonstrated learning agility with a proven track record of driving quality results.
? Experience in at-least two of the following: analytical language, databases, operation risk, or strategic project management.
? Advanced degree in business, economics, engineering, mathematics, operation research, statistics, or related field is preferred.
? Prior Amex CFR experience is a plus.
Leadership Skills :
? Strong relationship and influence management skills with ability to work with multiple partner and leadership style.
? Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
? Attention to details with ability to see the forest from the trees.
? Strong verbal and written communication skills.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
? Competitive base salaries
? Bonus incentives
? 6% Company Match on retirement savings plan
? Free financial coaching and financial well-being support
? Comprehensive medical, dental, vision, life insurance, and disability benefits
? Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
? 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
? Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
? Free and confidential counseling support through our Healthy Minds program
? Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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