Hulu is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy.
Key Responsibilities:
? * Provide exceptional customer support through various… channels, including email, chat, and phone.
? * Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more.
? * Collaborate with cross-functional teams to address and escalate complex customer concerns.
? * Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers.
? * Document and track customer interactions in the system to improve service quality.
? Required Skills:
? * Excellent communication skills, both written and verbal.
? * Strong problem-solving abilities with a customer-centric approach.
? * Comfortable working independently in a remote setting.
? * Tech-savvy with the ability to navigate and troubleshoot streaming platforms.
? * Previous experience in customer support or a related field is a plus.
? How to Apply:
If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page.
Benefits:
? * Competitive salary
? * Comprehensive health and wellness benefits
? * Generous paid time off
? * Employee discounts on Hulu subscriptions
? * Opportunities for career growth and development
? Embark on an exciting journey with Hulu and be part of a team that values innovation, diversity, and exceptional customer service. Apply today and help shape the future of entertainment
