Job Summary: The Elite Job is seeking a dedicated and enthusiastic Disney Social Media Customer Support Specialist to join our team remotely. This role involves providing exceptional customer service to Disney fans through various social media platforms. As a key member of our support team, you will engage with customers, resolve their inquiries, and ensure a magical experience in line with… Disneys standards.
Key Responsibilities:
? * Monitor and respond to customer inquiries on Disneys social media platforms including Facebook, Twitter, Instagram, and others.
? * Provide accurate and timely information regarding Disney products, services, and policies.
? * Address customer complaints and escalate issues when necessary to ensure customer satisfaction.
? * Collaborate with team members to maintain a consistent and high-quality support experience.
? * Keep up-to-date with Disney promotions, events, and updates to provide informed responses to customers.
? * Utilize customer feedback to suggest improvements to Disneys social media engagement strategies.
? * Maintain a positive and professional demeanor in all customer interactions.
? Required Skills and Qualifications:
? * Excellent written communication skills with a strong command of the English language.
? * Proficiency in using social media platforms for professional purposes.
? * Strong problem-solving abilities and attention to detail.
? * Ability to work independently and manage time effectively in a remote work environment.
? * Familiarity with Disney products, services, and the brands values.
? * Customer service experience, preferably in a social media or online support setting.
? * Technical proficiency with CRM software and other customer support tools.
? Experience:
? * Minimum of 1-2 years of experience in customer service or social media support.
? * Experience working in a remote setting is preferred.
? * Knowledge of Disneys products and services is a plus.
? Working Hours:
? * Flexible working hours, including evenings, weekends, and holidays as required to support Disneys global customer base.
? Knowledge, Skills, and Abilities:
? * Strong understanding of social media etiquette and best practices.
? * Ability to multitask and manage multiple customer interactions simultaneously.
? * Excellent organizational skills and the ability to maintain accurate records.
? * Empathy and patience in handling customer inquiries and complaints.
? * Ability to quickly learn and adapt to new technologies and processes.
? Benefits:
? * Competitive salary and performance-based incentives.
? * Flexible work-from-home arrangements.
? * Comprehensive health, dental, and vision insurance.
? * Paid time off and holidays.
? * Opportunities for career growth and development within the company.
? * Employee discounts on Disney products and services.
? Why Join Us:
? * Be part of a passionate and dynamic team that values creativity and innovation.
? * Work with one of the most beloved brands in the world and bring joy to Disney fans.
? * Enjoy the flexibility of a remote job while making a significant impact on customer satisfaction.
? * Receive continuous support and training to excel in your role.
? How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and passion for Disney to us. Applications will be reviewed on a rolling basis, so early submissions are encouraged.
Join The Elite Job and help us create magical experiences for Disney fans around the world
