Chewy is a leading online retailer for pet products, dedicated to providing pet parents with the best possible shopping experience. With a wide range of products, exceptional customer service, and convenient delivery options, Chewy aims to simplify pet care and enhance the bond between pets and their owners.
Job Title: Chewy Customer Service Representative (Remote in Kentucky…
Job Summary: As a Chewy Customer Service Representative, you will play a vital role in delivering outstanding customer experiences. Working remotely from Kentucky, you will engage with customers via phone, email, and chat to assist with inquiries, provide product information, resolve issues, and ensure customer satisfaction.
Key Responsibilities:
? Respond promptly to customer inquiries via phone, email, and chat.
? * Assist customers in placing orders, tracking shipments, and processing returns.
? * Provide accurate product information and recommendations to customers.
? * Resolve customer complaints and issues with professionalism and empathy.
? * Escalate complex inquiries or unresolved issues to appropriate departments.
? * Maintain up-to-date knowledge of company products, policies, and procedures.
? * Collaborate with team members and other departments to improve customer service processes.
? * Meet or exceed individual and team performance targets.
? Required Skills and Qualifications:
? High school diploma or equivalent; associate or bachelor degree preferred.
? * Previous customer service experience in a fast-paced environment.
? * Excellent communication skills, both verbal and written.
? * Strong problem-solving abilities and attention to detail.
? * Ability to multitask and prioritize tasks effectively.
? * Proficiency in using computers and navigating software applications.
? * Flexible schedule to accommodate rotating shifts, evenings, and weekends.
? Experience:
? * Minimum 1 year of customer service experience required.
? Working Hours:
? * Flexible schedule with rotating shifts, including evenings and weekends.
? Knowledge Skills and Abilities:
? * Knowledge of pet products or industry experience is a plus.
? * Ability to work independently and as part of a team.
? * Strong interpersonal skills and customer-centric mindset.
? * Adaptability and willingness to learn new skills.
? * Ability to thrive in a remote work environment.
? Benefits:
? * Competitive pay and performance-based incentives.
? * Comprehensive benefits package, including medical, dental, and vision coverage.
? * 401(k) retirement savings plan with company match.
? * Employee discounts on pet products.
? * Opportunities for career growth and advancement within the company.
? * Supportive and inclusive work culture.
? Why Join Chewy:Joining Chewy means becoming part of a dynamic team that is passionate about pets and dedicated to providing exceptional customer service. As a remote Customer Service Representative in Kentucky, you will have the opportunity to work from the comfort of your home while making a positive impact on the lives of pet parents and their furry companions. Plus, with competitive pay, comprehensive benefits, and opportunities for career development, Chewy offers a rewarding and fulfilling work experience.
How to Apply: To apply for the Chewy Customer Service Representative position, please visit the Chewy Careers page and submit your resume online. We look forward to welcoming you to the Chewy team
