Aetna, a subsidiary of CVS Health, is a leading health insurance company committed to providing individuals and communities with high-quality healthcare solutions. With a focus on innovation and customer-centric services, Aetna strives to make a meaningful impact on people’s lives. Join our team and be part of a dynamic environment dedicated to improving health outcomes.
Responsibilities:
? Respond promptly to customer inquiries, demonstrating empathy and professionalism.
? * Effectively resolve customer issues and concerns, ensuring a positive customer experience.
? * Utilize various communication channels, including phone and online, to assist customers with their needs.
? * Stay informed about Aetna products and services to provide accurate information to customers.
? * Collaborate with team members and cross-functional departments to enhance overall customer satisfaction.
? Required Skills:
? Strong communication skills, both verbal and written.
? * Exceptional customer service… and interpersonal abilities.
? * Ability to work independently and efficiently from a remote environment.
? * Proficient in using technology and navigating multiple systems simultaneously.
? * Problem-solving skills with a customer-centric mindset.
? Benefits:
? * Competitive salary
? * Comprehensive health and wellness programs
? * Work-from-home flexibility
? * Career development opportunities
? * Collaborative and inclusive company culture
? Join Aetna Career and be a part of a team that is dedicated to improving healthcare experiences for individuals across the nation. Apply now and contribute to our mission of creating a healthier world
