Contemporary Staffing Solutions is seeking an experienced Call Center Representative to join our client for a 100% remote opportunity! The Call Center Representative will be responsible for providing customer service and processing for account-based employee benefit plans within our client’s service center teams. This role involves handling requests from participants, financial advisors, and plan… administrators, and ensuring high-quality service delivery through answering inbound calls.
Key Responsibilities:
? Examine, review, process, calculate, and administer payments or claims based on plan information, documentation, and reports in a timely manner.
? Respond to all account owners and participant inquiries and requests promptly and accurately, meeting department and individual service levels and quality goals.
? Process financial and non-financial transactions accurately and efficiently.
? Demonstrate flexibility and team orientation, supporting departmental objectives and business needs.
? Ensure compliance with plan document provisions, regulations, guidelines, and company procedures, maintaining confidentiality and HIPAA compliance.
Required Qualifications:
? Completion and passing of PC assessment.
? High school diploma or GED, with further applicable education or equivalent experience.
? Bilingual proficiency in English and Spanish preferred.
? 1+ years of experience within a client service setting within financial services preferred.
? Knowledge of tax-advantaged accounts and benefit plans, insurance, claims, or payments preferred.
? Proficiency with Microsoft Office and Excel applications, as well as claims processing or benefit card systems.
? Ability to handle stressful situations regarding urgent customer needs.
? Excellent listening, verbal, and written communication skills.
? Detail-oriented, flexible, and self-motivated.
? Computer proficiency and ability to perform basic mathematical calculations.
Additional Information:
? The first 3-4 weeks consist of training from 9:00 am to 5:30 pm EST.
? In addition to submitting an application, completion of a PC Assessment is required. This will be emailed to qualified candidates. You must complete both to be considered.
Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates?check them out
