Now Accepting Applications from the following States:
Alabama, Georgia, Mississippi, Louisiana, and South Carolina…
Plug into our pay! Top performers bring in up to $28+ per hour ($18/hour guaranteed)
Make money moves with Asurion! $18 per hour is the guaranteed minimum pay. After training you will move to a Pay Per Experience model where you will get paid for each completed conversation with a customer. Our top experts make up to $28+/hour. During offline hours (meetings and coaching) you will be paid at an Hourly Rate of $18/hour.
Asurion offers affordable medical, dental and vision benefits program (Some plans average under $20/paycheck for single coverage; rates vary by location)
As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing support for customers inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our Connected Home product and other offerings to customers on every call. You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
As a Customer Care and Sales Representative, heres what you can expect to do:
Evaluate and assist with customer concerns
Sell Asurion smart home and other products on every call
Explain device capabilities, wireless carrier data product offerings and company policies
Meet goals and grow from feedback and coaching
When needed, escalate calls to the appropriate tier of customer service function
Heres what youll bring to the team:
High school diploma or equivalent
Customer service experience and a desire in upselling to customers
Ability to retain knowledge- Learns and memorizes product information and customer information
Attention to Details – Provides care and attention to every customer issue.
Friendly, Professional, Respectful Projects a warm and friendly demeanor, exhibits professionalism and respect. Skilled in politely addressing customers, showing patience and empathy in resolving customer concerns
Flexible – Ability to meet the needs of each customer, adapting and flexing to customer needs and business needs, accordingly
Organization Multitasks with speed and accuracy
Problem Solving Ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service
Dedication- Reliable track record in attendance and performance
Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time)
Computer literacy (type 25-35 words per minute and learn call center software)
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Working knowledge of (or ability to learn) multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)
Bilingual skills are a plus
Ability to achieve sales and customer experience goals and objectives
This is a sales role, team members in this role have sales activity goals that must be met to be successful
Work at Home Requirements:
Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
The only thing were more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits package that includes medical, dental & vision health coverage, vacation time, holiday pay, 401k plan.
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.
Put Customers First
Play A Team Sport
Take Ownership
Collaborate and Then Commit
Reach Full Potential
Asurion helps more than 300 million people around the world unlock their technologys untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurions 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.
Asurions business model is based on building lasting relationships with customers by providing products that customers need and understand. It is through the integrity that our experts display in serving, solving and selling to our customers that we create those enduring connections. In their interactions with customers, experts are expected to listen to the customers needs, provide accurate information and conduct themselves in a way that is consistent with Asurion’s values
