• *Job Title:** Web Chat Representative – Work from Home
• *Company:** United Technologies
• *Location:** San Antonio, Texas, US…
• *Job Type:** Part-Time
• *Seniority Level:** Entry Level
• *Years of Experience:** 0
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• *Job Overview:**
United Technologies is seeking a dedicated and enthusiastic Web Chat Representative to join our dynamic team! This entry-level, part-time position allows you to work from the comfort of your home, providing you with the flexibility you need to balance your professional and personal life. If you are driven, motivated, and eager to make a difference, we want to hear from you!
• *Key Responsibilities:**
– **Customer Interaction:** Serve as the first point of contact for customers via web chat, providing timely, accurate, and courteous responses to inquiries.
– **Problem Solving:** Assist customers in troubleshooting issues, guiding them towards effective solutions through research and effective communication.
– **Product Knowledge:** Develop a deep understanding of our product offerings, services, and policies in order to provide accurate information to customers and address their needs.
– **Documentation:** Maintain detailed records of customer interactions, issues, and resolutions in the customer relationship management (CRM) system for future reference and quality assurance.
– **Feedback Gathering:** Collect customer feedback and relay insights to the management team to improve service efficiency and client satisfaction.
– **Collaboration:** Work collaboratively with team members and other departments to ensure the best possible customer experience is delivered.
– **Continuous Learning:** Participate in training and development opportunities to expand your skill set and improve service delivery.
– **Adherence to Policies:** Follow all company protocols, policies, and procedures to maintain compliance and ensure a seamless customer experience.
• *Requirements:**
– **Education:** High school diploma or equivalent; post-secondary education is a plus.
– **Experience:** No prior customer service experience is required, but any exposure to client-facing roles will be advantageous.
– **Personality Traits:** Strong drive and motivation to succeed in a fast-paced environment;
– **Soft Skills:**
– Leadership qualities, potentially in guiding fellow team members or contributing to team initiatives.
– Strong research skills to effectively navigate information sources and resolve customer inquiries efficiently.
– **Technical Skills:** Proficient in computer usage, including basic knowledge of web browsers, email applications, and CRM systems.
– **Communication Skills:** Excellent verbal and written communication skills, with a knack for engaging and empathizing with customers.
– **Time Management:** Strong time management skills with the ability to handle multiple inquiries simultaneously.
• *Benefits:**
– Visa Sponsorship for eligible candidates.
– Paid Time Off (PTO) to ensure a healthy work-life balance.
– Reimbursement for travel and spending expenses related to job duties.
– Opportunities for unlimited personal and professional growth, including training and development initiatives.
• *Working Environment:**
At United Technologies, we are committed to creating a supportive and inclusive work culture. This remote role provides the opportunity for unlimited personal and professional growth, encouraging you to reach your full potential while contributing to our mission of excellence in customer service.
• *Deadline to Apply:**
To be considered for this exciting opportunity, please submit your application by **September 21, 2024**.
• *Equal Opportunity Statement:**
United Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. We encourage applicants from all backgrounds to apply and contribute to our vision of innovation and excellence.
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We look forward to welcoming a new member to our team who is eager to embark on a rewarding career with us! If you’re ready to provide exceptional service and grow with United Technologies, apply today!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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