Who We Are
Aurora (Nasdaq: AUR) is delivering the benefits of self-driving technology safely, quickly, and broadly to make transportation safer, increasingly accessible, and more reliable and efficient than ever before. The Aurora Driver is a self-driving system designed to operate multiple vehicle types, from freight-hauling semi-trucks to ride-hailing passenger vehicles, and underpins Aurora… Horizon and Aurora Connect, its driver-as-a-service products for trucking and ride-hailing. Aurora is working with industry leaders across the transportation ecosystem, including Toyota, FedEx, Volvo Trucks, PACCAR, Uber, Uber Freight, U.S. Xpress, Werner, Covenant, Schneider, and Ryder. For AuroraÂ’s latest news, visit aurora.tech and @aurora_inno on Twitter.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. WeÂ’re searching for a night shift Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.
In this role, you will
• Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
• Safely send remote commands to autonomous vehicles for on road and closed course testing
• Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
• Escalate operational blockers with suggested solutions
• Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
• Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
• Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
• Interact with the public as an ambassador for Aurora.
Required Qualifications
• Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
• Excellent communication skills, both written and verbal
• Keen attention to detail
• Ability to prioritize and make strategic decisions proactively
• Consistent focus on safety
• Ability to think critically
• Willingness to learn every day
• Valid U.S. driver’s license with at least 5 years of driving history and a clean driving record, validated by MVR check
• Must pass initial and random drug and alcohol screenings
• 100% in office with the ability to travel as needed
• Available to work night shift – 6:00pm – 4:30am CT
• Ability to work day shift, early mornings or late nights, on rotating shifts
• Ability to work regular overtime and some weekends
Desired Qualifications
• Experience in operations, technology, customer service, or automotive field
• Proficient in G-Suite
• Command line interface experience
• Interest and aptitude for technology tools – apps, gaming, adobe creative suite, etc.
• Experience working in a collaborative environment – team player
The base hourly wage range for this position is $27.00 – 35.25 per hour. AuroraÂ’s pay ranges are determined by role, level, and location. Within the range, the successful candidateÂ’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
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Working at Aurora
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.
We have offices in several locations across the United States, where we encourage team and cross-functional collaboration. Aurora offers competitive medical, dental, and vision benefits, and additional healthcare support including medical transportation reimbursement, fertility, adoption, and surrogacy benefits. We empower our employees and their families with options to further their unique physical, mental, and financial well-being.
Our Learning and Development offerings include Aurora Academy, where our people learn, develop, and practice the essential skills that drive AuroraÂ’s mission, continually up-leveling our team along the way. Our Careers page provides insight into career opportunities at Aurora, and you can find all the latest news on our Blog.
Safety is central to everything we do. Every employee at Aurora has a role in contributing to safety, every step of the way. We seek candidates who take active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by working safely — no matter what.
We believe that self-driving technology has broad benefits – including increased access to transportation. To realize those benefits, we need a workforce with diverse experiences, insights, and perspectives — a workforce that reflects the communities our technology will serve.
Aurora is committed to providing access to anyone who seeks information from our website. We invite anyone using assistive technologies, such as a screen reader or Braille reader, to email us at careersiteaccommodations@aurora.tech if they experience difficulty using our website. Please describe the accessibility problem and include a URL (if available).
Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to AuroraÂ’s California Employment Privacy Policy.
Diversity, Equity and Inclusion
At Aurora, every employee is empowered to take an active role in building an inclusive, collaborative, and unified culture that leverages our diverse strengths, perspectives, and backgrounds.
Transforming how the world moves people and goods involves seeking to understand backgrounds, insights, and lived experiences that differ from our own. One way we accomplish that is with our 15 employee-led Aurora Unified Groups, which support diverse voices and drive inclusive collaboration. We believe that teamwork, belonging, and trust motivate and support our employees to do their best work. As our team grows, we strive to attract and retain exceptional talent that adds new perspectives and experiences and continues to drive innovation. Learn more on our Culture Page
