• *Job Title: Live Chat Officer – Remote Work**
• *Company: Publix Super Markets**
• *Location: San Francisco, California, US…
• *Job Type: Part-Time**
• *Seniority: Entry Level**
• *Years of Experience: 0**
• *Deadline to Apply: September 21, 2024**
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### Job Description
Publix Super Markets is looking for a dedicated and driven individual to join our team as a **Live Chat Officer**. This is a part-time remote position, providing you with the flexibility to work from the comfort of your home while delivering exemplary customer service to our online shoppers. As a Live Chat Officer, you will be the first point of contact for customers seeking assistance, and your role will be pivotal in ensuring their satisfaction throughout their shopping experience.
#### **Responsibilities**
– **Customer Engagement:** Actively respond to customer inquiries via live chat, providing timely and accurate information regarding products, services, and policies.
– **Issue Resolution:** Address and resolve customer concerns and complaints with empathy and efficiency, ensuring a positive customer experience.
– **Product Knowledge:** Stay informed about Publix Super Markets’ products and promotions to effectively assist customers and enhance their shopping experience.
– **Documentation:** Maintain accurate records of customer interactions, feedback, and any issues raised during chat sessions for further analysis and enhancement of services.
– **Collaboration:** Work closely with other departments to escalate unresolved issues and share insights that could help improve customer service processes.
– **Performance Evaluation:** Participate in regular performance assessments and engage in continuous training to enhance your skills and contribute to the teamÂ’s overall performance.
– **Feedback Collection:** Actively solicit feedback from customers to identify areas for improvement and better understand customer needs.
– **Adaptability:** Adjust to changing priorities and workload while maintaining high standards of service.
#### **Requirements**
• *Education & Experience:**
– High School Diploma or equivalent required.
– Previous customer service experience is a plus, but not mandatory.
• *Skills & Competencies:**
– **Resourcefulness:** Ability to troubleshoot customer problems and find effective solutions promptly.
– **Drive:** Demonstrated motivation to achieve goals and meet performance benchmarks.
– **Communication:** Excellent verbal and written communication skills, ensuring clarity and understanding for all customers.
– **Planning:** Strong organizational skills to manage multiple chat sessions, prioritize tasks, and maintain focus in a fast-paced environment.
• *Technical Skills:**
– Proficiency in using live chat software and various digital communication tools.
– Basic knowledge of computer systems and online shopping platforms.
#### **Working Environment**
At Publix Super Markets, we strive for excellence and uphold high standards in all endeavors. We foster a supportive culture that values collaboration, innovation, and customer-centricity.
#### **Benefits**
– Gym membership to promote a healthy lifestyle.
– Opportunities for travel representing Publix Super Markets at various events and conferences.
– Paid overtime for hours worked beyond the standard part-time schedule.
#### **Equal Opportunity Statement**
Publix Super Markets is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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We look forward to welcoming a new Live Chat Officer to our team and helping you grow your career in a dynamic and supportive environment! If you are looking for a challenging and rewarding opportunity, apply today!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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