• *Job Title: Live Chat Assistant – Remote Work**
• *Company: BMW**
• *Location: Denver, Colorado, US…
• *Job Type: Part-Time**
• *Seniority: Entry Level**
• *Years of Experience: 0**
• *Deadline to Apply: September 21, 2024**
• *About Us:**
BMW is a premier automotive group committed to innovation, excellence, and customer satisfaction. We value collaboration, curiosity, and forward-thinking as we develop cutting-edge automotive solutions. Join our dynamic team and help us deliver an outstanding experience to our customers through our innovative live chat platform.
• *Job Summary:**
As a Live Chat Assistant, you will be the first point of contact for our customers seeking support, information, or assistance related to our products and services. Your primary responsibility will be to engage with customers in a friendly, efficient manner, ensuring that their inquiries are resolved promptly and accurately. This role is ideal for energetic individuals who enjoy a fast-paced environment and are eager to build a foundation in customer service.
• *Key Responsibilities:**
– **Customer Engagement:** Engage with customers through live chat, providing timely, accurate information regarding products, services, and policies of BMW.
– **Issue Resolution:** Identify and address customer inquiries or concerns swiftly, ensuring a high level of customer satisfaction. Use active listening and problem-solving skills to provide effective solutions.
– **Record Keeping:** Maintain accurate records of customer interactions, inquiries, complaints, and issues using our designated customer relationship management (CRM) software.
– **Product Knowledge:** Stay updated on BMW’s product offerings, promotions, and policies to provide customers with the most current information.
– **Feedback Gathering:** Collect and relay customer feedback to appropriate teams to improve products and services continually.
– **Innovation Participation:** Contribute ideas and suggestions for improving processes, enhancing the customer experience, and supporting team initiatives.
– **Collaboration:** Work closely with team members and other departments to escalate complex issues and ensure seamless support for customers.
– **Training and Skill Development:** Participate in ongoing training sessions to further develop your skills and product knowledge, seeking to improve performance and customer satisfaction.
• *Requirements:**
• *Education and Experience:**
– High school diploma or equivalent; relevant experience in customer support is a plus but not required.
– Familiarity with web-based communication tools and basic computer skills (e.g., proficient in using chat software, email, and Microsoft Office).
• *Personality Traits:**
– **Resilient:** Demonstrate the ability to remain calm under pressure and adapt to changing situations or customer needs.
– **Energetic:** Exhibit enthusiasm and a positive attitude, creating a welcoming environment for customers.
• *Soft Skills:**
– **Attention to Detail:** Show a strong ability to pay close attention to details in customer inquiries and chat interactions, ensuring accuracy in responses.
– **Innovation:** Proactively seek new ways to enhance the customer experience while maintaining efficiency in response times.
• *Working Environment:**
At BMW, we foster an environment that encourages curiosity and questioning. We believe that innovation and growth stem from a culture of collaboration and exploration. As a Live Chat Assistant, you’ll be a part of a driven team dedicated to enhancing customer experiences and advancing industry standards.
• *Benefits:**
– **Profit Sharing:** Participate in our profit-sharing program, rewarding your contribution to BMWÂ’s success.
– **Retirement Plan:** Access to a competitive retirement plan to help you plan for your financial future.
– **Paid Sick Leave:** Enjoy paid sick leave to support your well-being and work-life balance.
• *To Apply:**
If you are passionate about customer service and eager to join a prestigious brand that values creativity and growth, we encourage you to apply by September 21, 2024.
• *Equal Opportunity Statement:**
BMW is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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