Job Summary: The Order Entry Coordinator is responsible for accurately entering customer service orders (jobs/contracts) into Hiller’s service software platform. In addition, this position must also verify the accuracy of the service order (job/contract) and ensure it is ready to be performed in a timely and efficient manner. The Order Entry Coordinator must support multiple branch… locations.
Key Responsibilities
• Review approved quotes returned by customers for accuracy, exercising discretion and judgment in assessing their validity.
• Set up new customer contract in Service trade based on approved quotes.
• Assign service lines to contracts as required.
• Review repair quotes and ensure jobs are assigned to the appropriate job.
• Verify customer’s tax status and contract details, ensuring accuracy and compliance with applicable tax regulations.
• Assign applicable customers assets as needed for job.
• Assign customers labor contract to jobs, abiding by appropriate labor allocation agreements.
• Collaborate with the sales team to request required documentation as needed.
• Adhere to standard operating procedures (SOPs) to ensure all data is entered both with consistency and in compliance with approved standard practices.
• Other duties as assigned.
What We Are Looking For
• High School Diploma/GED is required.
• An associate degree in business or supply chain is desirable.
• Bachelor’s degree or equivalent related experience a plus.
• 3-5 years of office experience/data entry/customer service.
• Candidate must have proficient knowledge of accounting processes.
• Experience with JD Edwards Enterprise One and Service Trade preferred.
• Experience in service-related industry is desired.
• Proficient with Microsoft office applications including excel, word and Outlook.
• Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong verbal and written communication and interpersonal skills
• Ability to multi-task, prioritize and manage time effectively.
• Excellent written and spoken English language skills, with the ability to communicate professionally.
• Strong analytical and problem-solving skills with attention to detail.
• Strong organizational skills with the ability to prioritize and manage multiple competing priorities.
• Strong documentation and data entry skills.
• Ability and enthusiasm to learn quickly.
• Self-motivated, high-energy, independent worker, and strong team member.
• Ability to focus on problem resolution rather than just problem identification. Creativity and critical thinking are required
