Make an impact with a fast-growing tech startup company!
We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people…
You will need to be tech-savvy. Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.
Responsibilities:
Answer customers questions and find solutions to meet their needs
Communicate with customers and drivers via phone, text, chat, and email
Maintain customer and driver satisfaction
Report technical issues to the engineering team
Report customer feedback to the management team
Collaborate with other GoShare staff members
Experience:
Associates degree or above preferred, but not mandatory
1-2 years of experience in customer service preferred, but not mandatory
Skills/Qualifications:
Excellent verbal and written communication skills
Good problem-solving, analytical thinking capabilities, and exceptional attention to details
Problem-solver
Ability to listen
Bilingual a plus
Hours: Full-time, 40 hours per week. Operating hours 5am-9pm PST including weekends
Pay: The salary range for this role is $25,000 to $35,000 annually. A candidates final salary offer will be based on the candidates skills, education, and experience. This role is also eligible for in additional benefits including 401k, healthcare and paid time off.
Locations: San Diego, CA or Work From Home
Work remotely within the USA (preferred states below). If working from home you must have access to a reliable internet connection and working computer. This role is not eligible for US visa sponsorship.
Applicants from Alabama, Arizona, California, Colorado, Florida, Georgia, Idaho, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Missouri, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Texas, Virginia preferred. Other states are considered on a candidate-by-candidate basis
