Job Description:
Lowes is seeking a Contact Center Specialist to join our team in Fort Worth, Texas. This is a part-time remote position at the Associate Level, requiring a minimum of 4 years of experience in customer service or a related field. The ideal candidate will be resourceful, resilient, possess strong critical thinking skills, and be able to work cooperatively with team… members.
Responsibilities:
– Handle inbound and outbound customer calls in a professional and courteous manner
– Provide accurate information and assistance to customers regarding products, services, and orders
– Resolve customer complaints and issues in a timely and effective manner
– Utilize various software systems to input and retrieve customer data
– Collaborate with team members to ensure customer satisfaction and achieve department goals
– Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements:
– High school diploma or equivalent
– 4+ years of experience in customer service or a related field
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and other relevant software applications
– Must have a quiet and dedicated workspace for remote work
Benefits:
– Medical coverage
– Disability insurance
– Employee discounts
Working Environment:
At Lowes, we provide a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. Our Contact Center Specialists are an integral part of our customer service team and play a key role in ensuring customer satisfaction.
Deadline to Apply:
September 10, 2024
Equal Opportunity Statement:
Lowes is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Contact Center Specialist – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
